21 Academy has a number of Policies and Procedures that it implements in order to ensure that, it provides a safe environment to both students and staff as well for students to be informed on their rights and how these can be entertained. Most of these policies are publicly available on the Academy’s website and should also be reviewed in detail by all students enrolled in studying with us.

Others policies and their respective procedure forms are made available below.

Student Handbook

The purpose of this Handbook is to provide you with all of the knowledge you will need to prepare for and participate in 21 Academy’s study programmes, be it if they are delivered in-class or online. Please make sure you that you have read it through thoroughly before the starting the study programme or before travelling to Malta if you are joining us in-class from abroad.

Download: Student Handbook

 

Student Code of Conduct

This Code of Conduct sets out the expectations of how students participating in study programmes delivered by 21 Academy interact with the Academy, its staff members and each other.

Download: Student Code of Conduct

 

Acceptable Attire for Class Policy

This policy is established to ensure that all students are able to observe their cultural, traditional, and religious practices in a respectful manner, while also maintaining an ethical, safe, and effective learning environment for all.

Download: Acceptable Attire for Class Policy

 

Attendance Policy for International Students

This policy establishes attendance requirements for international students enrolled in in-class lecture-based programmes. It applies irrespective of whether attendance contributes directly to academic assessment.

Download: Attendance Policy for International Students

 

Students' Privacy Notice

This Privacy Notice allows 21 Academy to present to students in a clear and precise manner the personal data that may be collected during the duration of the students' experience with us. We are committed to respecting the privacy of our students. Therefore, we set out the conditions under which students’ personal data may be processed.
Download: Students Privacy Notice

 

Communications Policy

21 Academy is committed to providing students with a professional, efficient, and supportive administrative and academic service environment. As the institution continues to expand and the student population grows, it is essential to implement clear and enforceable communication standards. This policy establishes the official communication channels and mandatory format requirements to ensure that all student correspondence can be accurately identified, appropriately directed, and processed in a timely and compliant manner. Adherence to this policy is a condition of effective engagement with 21 Academy and supports the Academy’s obligation to deliver fair, consistent, and customised services to its students.

Download: Communications Policy

Download: Sample e-mail

 

Deferral, Suspension, and Cancellation Policy

21 Academy’s Deferral, Suspension, and Cancellation Policy and Procedures defines the circumstances under which a student can defer, suspend, or cancel their enrollment with 21 Academy, as well as the situations under which 21 Academy can suspend or terminate a student's
enrollment. Third Country Nationals Students must be advised that deferring, taking leave from studies or temporarily suspending their studies during their program may affect their student visa.

Download: Deferral, Suspension, and Cancellation Policy

Download: Deferral of Studies Request Form

Download: Suspension of Studies Request Form

 

Assignment Guidelines

The 21 Academy Assignment Guidelines provide a standardised format for all assignments. A consistent structure not only enhances the professionalism of the work but also facilitates a smoother grading process. Adhering to these guidelines ensures clarity, readability, and
uniformity across all submissions.

Download: Assignment Guidelines

 

Assignment Extension Policy

The 21 Academy Assignment Submission Deadline Extension Policy applies for specific assessment methods listed in this policy which may be part of or, the only assessment method, for a particular module or a study programme offered by the Academy.

Download: Assignment Extension Policy

Download: Assignment Submission Extension Request Form

 

Academic Dishonesty and Plagiarism Policy and Procedure

Plagiarism, which is the act of using someone else's work or ideas without proper attribution, is considered to be highly unethical and is strictly prohibited. Plagiarism undermines the learning process, hinders the development of critical thinking skills, and devalues the educational experience for both students and the institution. In order to maintain a fair and transparent academic environment, we have implemented the following Academic Dishonesty and Plagiarism Policy.

Download: Academic Dishonesty and Plagiarism Policy and Procedure

 

Use of Artificial Intelligence Policy

At 21 Academy, we recognise the growing importance and potential of Artificial Intelligence (AI) in enhancing research, innovation, and learning. The Academy encourages students to make responsible and ethical use of AI tools as part of their academic journey, particularly for research, information gathering, and improving their understanding of complex topics.

However, AI must never be used to replace the intellectual effort and personal engagement expected from each student. The purpose of this policy is to ensure that AI is used in a manner that upholds academic integrity and complements – rather than replaces – the student’s own original work. This policy should be read in conjunction with the Academic Dishonesty and Plagiarism Policy and Procedure.

Download: Use of Artifial Intelligence Policy

 

Re-Sit Policy

21 Academy is committed to providing appropriate opportunities for students who fail an assessment or module to retrieve their position. Students may also have Extraordinary Circumstances when they cannot sit for an assessment method and thus may need to request they sit for a first sit in a re-sit sitting. This Policy provides further guidance to help the students understand their rights as well as how to apply to
exercise such rights.

Download: Re-sit Policy

Download: Re-Sit Request Form

Download: Rescheduling of First Sit Request Form

Download: Module Retake Request Form

 

Complaints Procedure Policy

21 Academy is committed to monitoring and evaluating its services to enhance their quality and ensure that they meet the standards it strives to achieve. The Academy therefore has in place mechanisms to ensure that students have the opportunity make their views known. Regular student feedback is also gathered at the end of each course to help us to use our resources in the best way possible to meet student needs.

Download: Complaints Procedure Policy

Link to: Complaints Procedure Form

 

Equality Policy

21 Academy is committed in its pursuit of academic excellence to equality of opportunity and to a proactive and inclusive approach to equality, which supports and encourages all under-represented groups, promotes an inclusive culture, and values diversity. This commitment is underpinned by the Academy's core values.

Download: Equality Policy

 

Policy Governing Requests for Student Enrolment Letters for Employment Purposes

This Policy establishes the conditions under which 21 Academy may issue documentation requested by international students for employment-related purposes while studying in Malta. The Policy is intended to support compliance with Maltese immigration, employment and student visa requirements whilst safeguarding students’ academic progression.

Download: Policy Governing Requests for Student Enrolment Letters for Employment Purposes

Download: Request Form

 

International Student Travel Authorisation Policy

This policy establishes the procedures and conditions governing requests for travel authorisation by international students who hold a valid Temporary Residence Card (TRC). The purpose of this policy is to ensure that students travelling outside Malta comply with institutional, immigration, and attendance requirements.

Download: International Student Travel Authorisation Policy

Download: Travel Authorisation Form

 

Student Disciplinary Policy

This policy is in place to assist and motivate students to uphold appropriate standards of conduct. The processes outlined in this policy are intended to guarantee consistency and fairness in the handling of disciplinary actions taken in response to claims of unacceptable performance or behaviour. These procedures are not related to a learner's academic performance or capability. This policy has been created to make sure that all students who may be subject to disciplinary action are treated fairly and equally.

Download: Student Disciplinary Policy

 

Students Requiring Additional Support

The purpose of this policy is to ensure that 21 Academy provides an inclusive, equitable, and supportive learning environment for all students, including those requiring additional support, across all modes of delivery. The policy establishes a formal framework for identifying, supporting, and reasonably accommodating students’ individual needs in both online and in-class learning contexts, in line with quality assurance principles and regulatory expectations.

Download: Student Requiring Additional Support

 

Whistleblower Policy

21 Academy is committed to promoting an environment of transparency, accountability, and ethical conduct. This Whistleblower Policy provides a mechanism for employees and stakeholders to report concerns or suspicions of illegal, unethical, or improper activities related to the operations of 21 Academy, while ensuring confidentiality and protection against retaliation.

Download: Whistleblower Policy